Support

How can we help you?

Common questions about booking, payments, account security, and escrow guarantees. Can't find your answer? Contact our support team below.

How do I book an artist on DShow?

Search and filter artists by category, location, and budget, then send a booking request with your event details. The artist will confirm or suggest changes right in the app.

Is payment on DShow safe?

Yes. Payments are held in an escrow account until the show is complete (released after 24 hours post-event). If anything goes wrong, DShow helps process disputes and refunds according to policy.

How does DShow handle Google Sign-in data?

DShow only receives your basic profile (full name, email address, and avatar) to create your account and synchronize booking schedules. DShow never accesses your private Google data or files.

Can I cancel a booking?

Yes, and the amount depends on how you paid. For online payments: cancelling at least 3 days ahead refunds 100%; 1 to under 3 days refunds 90%; 2 to under 24 hours refunds 80%; under 2 hours or no-show refunds 70%. For cash bookings the refund is calculated on the 30% deposit. See the Terms of Service for full details.

How do I become a partner artist on DShow?

Sign up for a partner account, complete identity verification (ID/passport), and add your performance portfolio and videos. Your profile is reviewed before going live.

I had an issue during the event, whom should I contact?

Please open a dispute in the app within 24 hours of event completion or email our Trust & Safety team at support@dshowvn.com for immediate support.

Still need direct support?

Email our support team at support@dshowvn.com or call our hotline 1900 1234 (8:00 AM–9:00 PM daily).

Find more tips and guides on our Updates.